Refund Policy

1. Overview

At Squixellioex, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds of our Herbionta products. Please read this policy carefully before making a purchase.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request must be made within 30 days of the delivery date
• Products must be unused and unopened
• Products must be in their original packaging
• Products must not be damaged (unless damage occurred during shipping)
• You must provide proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened or used
• Products with broken safety seals
• Products returned after the 30-day return window
• Products purchased from unauthorized retailers
• Products damaged due to misuse or improper storage

4. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at question@squixellioex.world with your order number and reason for return
2. Wait for Approval: We will review your request and respond within 2-3 business days
3. Receive Return Instructions: Once approved, we will provide you with return shipping instructions and a return authorization number
4. Ship the Product: Pack the product securely and ship it to the address provided
5. Receive Refund: Upon receipt and inspection of the returned product, we will process your refund

5. Return Shipping

Return shipping costs are the responsibility of the customer, unless:

• The product arrived damaged
• The wrong product was shipped
• The product is defective

In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs.

We recommend using a trackable shipping service for all returns. We are not responsible for returns lost in transit without tracking information.

6. Refund Processing

6.1 Refund Timeline

Once we receive your returned product, we will:

• Inspect the product within 3-5 business days
• Process approved refunds within 5-7 business days after inspection
• Send a confirmation email when the refund is processed

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

6.3 Refund Amount

Refunds will include the product price. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

7. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage or defect
3. Include your order number and description of the issue

We will either send a replacement product at no additional cost or issue a full refund, including original shipping charges.

8. Wrong Product Received

If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be shipped and provide a prepaid return label for the incorrect item.

9. Order Cancellation

9.1 Before Shipping

If your order has not yet been shipped, you can request a cancellation by contacting us as soon as possible. We will cancel the order and issue a full refund.

9.2 After Shipping

Once an order has been shipped, it cannot be canceled. You will need to wait to receive the product and then initiate a return according to this policy.

10. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

11. International Orders

For international orders:

• Return shipping costs are the customer's responsibility
• Any customs duties or taxes paid are non-refundable
• We recommend using international tracking for return shipments
• Refund processing may take longer due to international shipping times

12. Partial Refunds

In some cases, only partial refunds may be granted:

• Products returned with missing components or packaging
• Products showing signs of use
• Returns received after the 30-day return window (at our discretion)

13. U.S. and Other Consumer Rights

This Refund Policy does not limit any rights you have under U.S. federal or state law. For merchandise shipped to addresses in the United States, the Federal Trade Commission’s Mail Order Merchandise Rule may give you the right to cancel an order and receive a refund if we do not ship within the promised time (or within 30 days when no time is promised) and we do not obtain your consent to a delay, as described in our Terms of Use.

Some states provide additional protections for consumers. Rights that apply to dietary supplements, sealed personal care items, or custom goods can vary by state; if you believe a product is defective, damaged in transit, or materially different from what you ordered, contact us promptly using the information below.

If you are a consumer in the European Union, you may have additional rights under EU consumer protection laws, including the right to cancel distance contracts within 14 days of receiving goods in certain circumstances, where applicable.

14. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. The policy in effect at the time of your purchase will apply to that purchase.